She works closely with clients to build trusted, long-term relationships, developing a clear understanding of their objectives, challenges and expectations. Her collaborative and client-focused approach enables her to identify opportunities to enhance service delivery, strengthen governance and support continuous improvement.

Karen has extensive experience in client relationship management, operational leadership and debt recovery services, including within the energy and Business Process Outsourcing (BPO) sectors. Throughout her career, she has managed complex client relationships, led operational teams and delivered service improvements focused on enhancing customer outcomes and business performance.

Prior to joining Flint Bishop, Karen held senior leadership positions within collections and customer operations, most recently as a Senior Client Operations Manager. In this role, she managed a diverse client portfolio and multiple operational workstreams, with responsibility for ensuring the effective delivery of contractual, regulatory and service requirements.

Her experience in debt collection and regulated environments gives Karen a strong understanding of governance and compliance, together with the importance of balancing commercial objectives with fair customer outcomes. She has particular strengths in stakeholder engagement, performance management, service improvement and identifying opportunities to increase operational efficiency and client value.

At Flint Bishop, Karen works closely with clients across the Debt Services division, supporting client relationship management, governance, continuous improvement and business growth. By combining strong operational expertise with a genuine commitment to client success, she helps deliver effective partnerships, high-quality service and long-term value.