Our approach to debt recovery begins with a thorough understanding of your business.
We like to spend a brief initial period reviewing internal contracts, policies and credit control procedures. Understanding your business allows us to act as an extension of the credit control process, using our legal expertise to advise you of the most effective way forward at every stage of debt recovery.
Following this, a dedicated debt recovery team consisting of legally qualified collectors will be allocated even for more routine pre-legal collections work. This gives you a more informed view of the best way to proceed for cases requiring further legal action or that are being genuinely contested.
One of our key strengths is maximising the recovery of your uncontested debts at a ‘pre-legal’ stage. To achieve this, we have developed a multi-stage debt recovery process that is both cost-effective and proven to generate results.
Our in-house team of data analysts help us to gain a better understanding of your debtor behaviour and performance. We use data to make more intelligent decisions about the way in which we collect your debts in order to maximise recoveries in the most cost-effective way for you.
Where genuine disputes are raised by the debtor, our in-house Litigation department is fully equipped to handle all matters and provide you with practical advice. The department is ranked in the ‘Top Tier’ by The Legal 500 with two of our partners also being recognised as ‘Leading Individuals’.
Our online case management system provides you with 24/7 real-time access to detailed information on all your debt cases at each stage of the recovery process. It also offers bespoke reporting options as transparency and accountability form a fundamental part of our debt recovery service.