Debt Recovery Services

Our approach to debt recovery begins with a thorough understanding of your business. 

We like to spend a brief initial period reviewing internal contracts, policies and credit control procedures. Understanding your business allows us to act as an extension of the credit control process, using our legal expertise to advise you of the most effective way forward at every stage of debt recovery.

Following this, a dedicated debt recovery team consisting of legally qualified collectors will be allocated even for more routine pre-legal collections work. This gives you a more informed view of the best way to proceed for cases requiring further legal action or that are being genuinely contested.

One of our key strengths is maximising the recovery of your uncontested debts at a ‘pre-legal’ stage. To achieve this, we have developed a multi-stage debt recovery process that is both cost-effective and proven to generate results.

Where genuine disputes are raised by the debtor, our in-house Litigation department is fully equipped to handle all matters and provide you with practical advice. The department is ranked as a ‘Tier 1’ in both the leading directory and the Legal 500 and two of our Partners are named on the elite ‘Leading Individuals’ list of lawyers.

Our online case management system provides you with 24/7 real-time access to detailed information on all your debt cases at each stage of the recovery process. It also offers bespoke reporting options as transparency and accountability form a fundamental part of our debt recovery service. 

Debtor Book


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Credit Management

Legal Audit

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Online Debt

Case Management

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“Their fast, efficient turnaround of our debts has resulted in 93.5% of cases being resolved without the requirement to progress through litigation or court, thus keeping our legal costs to a minimum”.

Alison Martin
Etex Group UK Shared Services AR Manager

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Take our ‘Champion Challenge’

Many of our major debt recovery clients were acquired through a benchmarking exercise to prove the superiority of our collection results, costs and overall service levels compared to their previous provider.

Find out how your own results and costs can be improved with our Champion Challenge. We can talk you through how this can be done without alarming your incumbent.