Our approach to debt recovery begins with a thorough understanding of your business.
We like to spend a brief initial period reviewing internal contracts, policies and credit control procedures. Understanding your business allows us to act as an extension of the credit control process, using our legal expertise to advise you of the most effective way forward at every stage of debt recovery.
Following this, we will allocate a dedicated recovery team to each client, who will begin by undertaking effective pre-litigation collections. The team will also provide clients with an informed view of the best way to proceed with any debts that remain uncollected and require further legal action or are genuinely contested.
One of our key strengths is maximising the recovery of your uncontested debts at a ‘pre-legal’ stage. To achieve this, we have developed a multi-stage debt recovery process that is both cost-effective and proven to generate results.
Our in-house team of data analysts help us to gain a better understanding of your debtor behaviour and performance. We use data to make more intelligent decisions about the way in which we collect your debts in order to maximise recoveries in the most cost-effective way for you.
Where genuine disputes are raised by the debtor, our in-house Litigation department is fully equipped to handle all matters and provide you with practical advice. The department is ranked in the ‘Top Tier’ by The Legal 500 with two of our partners also being recognised as ‘Leading Individuals’.
Our online case management system provides you with 24/7 real-time access to detailed information on all your debt cases at each stage of the recovery process. It also offers bespoke reporting options as transparency and accountability form a fundamental part of our debt recovery service.