The Net Promoter Score (NPS) is the main customer satisfaction measurement used by many leading companies such as Microsoft and Experian.
We achieved an NPS of 100%, the highest ever found in the debt collection industry by the consultancy. Our score was based upon the findings of Customer Plus regarding the quality of the debt recovery service provided by Flint Bishop. We also received the highest rankings for quality of advice and information, understanding our clients’ needs and credibility (encompassing honesty and reputation). The research also showed that 94% of clients were likely to recommend us.