Quality and awards

The Net Promoter Score is the main customer satisfaction measurement used by many leading companies such as Microsoft and Experian.

We achieved an Net Promoter Score of 100%, the highest ever found in the debt collection industry by the consultancy.  Our score was based upon the findings of Customer Plus regarding the quality of the debt recovery service provided by Flint Bishop. We also received the highest rankings for quality of advice and information, understanding our clients’ needs and credibility (encompassing honesty and reputation). The research also showed that 94% of clients were likely to recommend us.

Quality standards

Flint Bishop has also attained the following ISO standards:   

  • Information Security – ISO IEC 27001
  • Quality Management System – BS EN ISO 9001
  • Environmental Management System – BS EN ISO 14001
ISO 27001 accreditation
ISO 9001 accreditation
ISO 14001 accreditation


Flint Bishop has built up a positive reputation within the national credit industry which is evidenced by our various awards and commendations together with our exceptional client feedback.

In recent years, we have won all three nationally recognised debt recovery awards in the UK. This is an achievement which demonstrates the quality of service that we consistently provide for our clients.

We have received numerous award wins which include:

  • ‘Law Firm of the Year’, Credit Awards 2018;
  • ‘Collections’, CCR Credit Excellence Awards 2017;
  • ‘Best Legal Team’, Credit Today 2016;
  • ‘Third Party Debt Collection Team of the Year’, CICM British Credit Management Awards 2016;
  • ‘Legal Recovery Firm of the Year’, Credit Today’s Debt Collection Awards;
  • ‘Regional Law Firm of the Year: Insurance Litigation’ by The Legal 500 2014 edition;
  • ‘Innovative Firm of the Year’ at the Halsbury Legal Awards 2013;
  • ‘Thomson Reuters International Business Development Innovation Awards’ 2013;
  • ‘European-Mould Breaking Firm of the Year’, Managing Partners Forum 2007.

Highly Commended:

  • ‘Legal Team of the Year’, CICM British Credit Awards 2016; and
  • ‘Legal and Enforcement’ category, CCR Awards 2015.

Shortlist nominations:

  • ‘Regional Firm of the Year’, The Lawyer 2016;
  • ‘Legal Judicial Services Provider of the Year’, Credit & Customer Service Awards – Credit Today 2015;
  • ‘Litigation Team of the Year’, Credit Today Awards 2015;
  • ‘Regional Law Firm of the Year: Commercial Litigation’, The Legal 500 2013 edition;
  • ‘Law Firm of the Year’, The Lawyer Magazine 2013;
  • ‘Law Firm of the Year’, Halsbury Legal Awards 2013;
  • ‘Best use of Technology to Enhance the Client Experience 2012’, MPF Awards;
  • ‘Law Firm of the Year’, British Legal Awards 2011;
  • ‘Law Firm of the Year’ by The Lawyer Magazine 2007

While many firms talk about offering a bespoke service, the panel found Flint Bishop truly offered tailored solutions to clients, offering not just flexibility but, in many cases, significant over performance in collections work.

Debt Collection Awards Panel Statement

Flint Bishop has established a reputation as a market-leader for volume commercial (business-to-business) recoveries, acting for national household name clients. The team provides a single-solution recovery option to clients by handling large-scale outsourced credit collections, and also all aspects of pre-legal early arrears collections, issuing court proceedings and enforcement action.

The Legal 500

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