Quality & awards

Multi-award-winning commercial debt recovery solicitors

We have built up a positive reputation within the national credit industry, which is evidenced by our various awards and commendations together with our exceptional client feedback.

In recent years, we have won all three nationally recognised debt recovery awards in the UK. This is an achievement which demonstrates the quality of service that we consistently provide for our clients.

100% Net Promoter Score

The Net Promoter Score is the main customer satisfaction measurement used by many leading companies such as Microsoft and Experian.

We achieved a Net Promoter Score of 100% for the quality of the debt recovery service that we provide. This is the highest ever found in the debt collection industry by the consultancy, Customer Plus.

This research also found that our quality of advice and information, understanding our clients’ needs and credibility was of the highest ranking.


Flint Bishop has also attained the following ISO standards:   

  • Information Security – ISO IEC 27001
  • Quality Management System – BS EN ISO 9001
  • Environmental Management System – BS EN ISO 14001

Recent awards & accolades

We have received numerous award wins which include:

  • ‘Law Firm of the Year’, Credit Awards 2020;
  • ‘B2B Supplier of the Year’, CICM British Credit Awards 2020;
  • ‘Law Firm of the Year’, Credit Awards 2018;
  • ‘Collections’, CCR Credit Excellence Awards 2017;
  • ‘Best Legal Team’, Credit Today 2016;
  • ‘Third Party Debt Collection Team of the Year’, CICM British Credit Management Awards 2016;
  • ‘Legal Recovery Firm of the Year’, Credit Today’s Debt Collection Awards;
  • ‘Regional Law Firm of the Year: Insurance Litigation’ by The Legal 500 2014 edition;
  • ‘Innovative Firm of the Year’ at the Halsbury Legal Awards 2013;
  • ‘Thomson Reuters International Business Development Innovation Awards’ 2013; and
  • ‘European-Mould Breaking Firm of the Year’, Managing Partners Forum 2007.

Highly Commended:

  • ‘Legal Team of the Year’, CICM British Credit Awards 2016; and
  • ‘Legal and Enforcement’ category, CCR Awards 2015.

Shortlist nominations:

  • ‘Collections & Recoveries Service Provider of the Year’, The Credit Awards 2020;
  • ‘Energy Team of the Year – Collections’, The Utilities and Telecoms Awards 2019;
  • ‘Best Outsourcing and Partnership Initiative of the Year’, The Utilities and Telecoms Awards 2019;
  • ‘Regional Firm of the Year’, The Lawyer 2016;
  • ‘Legal Judicial Services Provider of the Year’, Credit & Customer Service Awards – Credit Today 2015;
  • ‘Litigation Team of the Year’, Credit Today Awards 2015;
  • ‘Regional Law Firm of the Year: Commercial Litigation’, The Legal 500 2013 edition;
  • ‘Law Firm of the Year’, The Lawyer Magazine 2013;
  • ‘Law Firm of the Year’, Halsbury Legal Awards 2013;
  • ‘Best use of Technology to Enhance the Client Experience 2012’, MPF Awards;
  • ‘Law Firm of the Year’, British Legal Awards 2011;
  • ‘Law Firm of the Year’ by The Lawyer Magazine 2007

Flint Bishop deliver fantastic results for clients. They have invested heavily in customer service and collection returns with a focus on a multi-touchpoint pre-litigation strategy.

2020 Credit Awards 2020 judges’ comments

Flint Bishop has an innovative debt recovery offering, completely on point with the latest changes in the market that saves costs and time while delivering the right outcomes for all parties.

British Credit Awards 2020 judges’ comments

While many firms talk about offering a bespoke service, the panel found Flint Bishop truly offered tailored solutions to clients, offering not just flexibility but, in many cases, significant overperformance in collections work.

Debt Collection Awards Panel Statement

Contact us

For more information on how we can support your business, please contact us on 01332 226 474 or complete the form below.