What our clients say

We believe the best testimony of our service comes from our clients, as they have a first-hand experience of the way we work, our results and the overall professionalism of our firm.

As our debt recovery experience spans across a variety of industries and sectors, we’re confident that we can act as a seamless extension of your internal credit function.

Our case studies also outline how we have made significant improvements for our clients.

Some of our clients

Several of the UK’s leading brands trust us to manage their volume commercial debt recovery requirements.

    	
	
	

“We were previously using an inhouse department to manage debt recovery prior to engaging with Flint Bishop.  Following the results of an initial benchmarking trial, we decided to use Flint Bishop as our sole debt recovery supplier for the UK as collections have not only increased, but in a very cost-effective manner.

The amount of debt cases progressing to litigation in order to recover has also dropped significantly as a result of Flint Bishop’s intensive pre-litigation strategy.

The team deliver a fantastic service and their reporting capabilities and data analytics packs provide me with extremely useful M.I.”

Accounting Services Manager

“Flint Bishop has been a key performer on our collections framework. Their SME-focused approach combined with specialist legal recovery strategy has delivered an uplift in our recoveries and been fundamental in their service delivery success on our customer accounts. I would recommend their debt recovery service to other organisations looking to engage with a supplier who can support and enhance their collections processes.”

Third Party Collections – Finals Lead Advanced Debt Solutions

“Flint Bishop has shown time and again that their dedication and effectiveness in collecting debt is of the highest quality. The Flint Bishop team is always on hand to support and offer further advice if required and they really do deliver to the highest of standards.”

Credit Manager

“We had a debt recovery partner in place for a number of years but were curious as to whether Flint Bishop could improve the results.  Having benchmarked Flints, we have now moved to using them as our debt recovery partner for the UK as recoveries have increased, costs have reduced and the service level has improved significantly.”

Order To Cash Manager

“The early promise was that Flint Bishop would increase the collections return, this has proven more than true.  The attention to detail, care and technical ability has been excellent after they took over the work in progress. We are very pleased with the results and the ongoing care and dedication.”

European Credit Programme Manager

“Flint Bishop has proved to be a valuable part of our Credit Control process and their debt recovery results and returns have surpassed expectations. However, the results and returns are only a part of it, the relationship that has been built between our internal Litigation team and Flint Bishop is as solid as any I have seen between a client and external supplier.”

Credit Manager

“As a listed company we had our panel of City firms.  I was surprised when someone suggested a Derby firm and was concerned that they might not have the resources to handle a project of this size and complexity, but Flint Bishop’s performance and service has definitely changed my view.  The sums recovered by Flint Bishop for Southern Cross have surpassed all expectations.”

Southern Cross Committee – Restructuring Chairman

“Flint Bishop has set the bar in the debt recovery world, phenomenal collections, first-class end-to-end service with supportive and knowledgeable staff.

“Responsible for almost 40% of our yearly collections on our current panel of agencies, I could not recommend Flint Bishop and their team highly enough.”

Supplier Relationship Manager

“Our experience of working with Flint Bishop has been extremely productive, with our cases handled professionally by their experienced team.

Their fast, efficient turnaround of our debts has resulted in 93.5% of cases being resolved without the requirement to progress through litigation or court, thus keeping our legal costs to a minimum.”

UK Shared Services AR Manager

“Flint Bishop has been instrumental in ensuring our debt recovery is robust and viable. This has been a game changer for us as we have reduced unnecessary litigation cases, allowing resource to be focused on viable cases, to great success.

Such is the success of their team, and the strong supportive views of our own internal team, we are now looking to introduce Flint Bishop further up our debt pathways to support earlier interventions.

We look forward to the success continuing”.

Head of Credit

“We are extremely pleased with the excellent debt recovery results, M.I. and overall service from Flint Bishop. They provide us with a dedicated recovery team who have a thorough understanding of the auto hire/lease market. Overall, Flint Bishop has proved to be both an effective and cost-effective debt and damage recovery solution for Sixt, and they are a highly valued business partner.”

Third Party Recoveries Manager

“Apogee has been working with Flint Bishop since 2021 and during this time, their service delivery and success rate has been exceptional.

Their team’s professionalism and expertise was clear from the outset; providing strong advice and recommendations on risk and also the cost versus reward, which has enabled us to make sound commercial decisions in a timely fashion.

The relationship we have developed with Flint Bishop is built on mutual trust and respect, with our team’s knowledge developing significantly as a result of their support.

I would highly recommend Flint Bishop to any organisation looking to improve their A/R debt recovery success rate and minimise their bad debt position.”

Head of Credit Control

“We are truly delighted with the level of service Flint Bishop have provided. They support both our debt recovery and associated litigation requirements, providing a balanced and commercial approach in terms of their advice and suggestions”

Credit & Collections Analyst

 

“Flint Bishop has proven to be an excellent addition to our DCA supplier panel and have consistently achieved positive results with their collection strategies since joining in 2018. They have not rested upon any laurels and continue to propose new initiatives to help maximise collections on our behalf. What particularly impressed me is during the very difficult year of 2020, Flint Bishop adapted fantastically and was still able to deliver very favourable results.”

Debt Escalations Manager

npower

“Flint Bishop has been a pivotal part of our debt strategy process. The knowledge and experience of their agents is second-to-none and their legal acumen gives me great confidence in the pre legal and litigation process.

Within just a few months their entire organisation has displayed a flexibility of approach and focus on results that ensures we are in a great position to build a successful, enduring relationship into the future.”

“We selected Flint Bishop because of their extensive experience of recovering ‘live’ energy debt.  They were able to quickly provide a tailored legal strategy and fair and transparent commercials, which allowed us to move forward with confidence.  The results to date have been extremely successful and delivered over and above our revenue targets.  The team interfaces directly with our CRM system which has assisted the query management process and helped to drive positive ROI.  The overall support and continuous improvements from Flint Bishop are hallmarks of the relationship to date.”

Head of Debt & Commercial

“Alexandra decided to appoint Flint Bishop as our debt recovery partner due to their reputation.  We have been incredibly impressed with the results.  Not only has our Small Business debt reduced significantly over the last 2 years, but we have been able to cover all of our Legal costs with the Costs and Interest applied by Flint Bishop onto our customer debt.

They have always been willing to support and we have enjoyed high success rates in all aspects of works undertaken.  The advice that they provide us with has allowed us to make the best commercial decisions around our bad debtors.”

Commercial & Operations Manager

“Since working with Flint Bishop we have built a strong relationship with their team which we value. Their dedication to debt recovery from a legal standpoint has made a significant impact on our operations. Each interaction with Flint Bishop is marked by their extensive knowledge and professionalism.”

Collections Expert

“Flint Bishop have proven to be an excellent DCA/Solicitor, they add real value to our panel of suppliers.  Flint Bishop has been working through our back book of debt and also on our complex, high value (fast track/multi track) debt.

The results have exceeded our expectations and we are seeing unexpected collections of significant value. We are particularly impressed with the case reviews and suggested strategies for our complex debt within the litigation phase.

We are looking forward to seeing our relationship develop further as we continue to place our debt, in what we consider to be safe hands, month on month.”

3rd Party Recoveries Manager

 

“At Pozitive, we chose to partner with Flint Bishop based on their reputation within utilities debt recovery, and while having only worked with them for a short time, they have already proven their value with us seeing a consistent increase in our collections rates. They provide a full and flexible end-to-end legal service with a professional and knowledgeable team who are always available when needed. We would highly recommend Flint Bishop to anyone who is looking for results delivered to high standards.”

Collections Manager

“The team is always at the end of the phone when you need them and they offer a great standard of service. I would recommend them to anyone.”

Head of Legal

 

Contact us

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