Longevity & Experience
We have been established for over a century and know how to keep our clients happy; three of our clients, who have a combined turnover of over £850m, have worked with us for over 50 years. Our debt recovery expertise spans across a number of industries and with over 170 lawyers and support staff, you can be confident that your debts are in good hands.
Our Customer Service is second-to-none. We have achieved a Net Promoter Score (NPS) of 100%, the highest quality of service that the survey agency had found in the debt recovery industry. As a measure of our service, you can read more about what our clients say about us.
We are a Legal Recovery Firm not a Debt Collection Agency
Debtor correspondence from a Solicitor holds weight and gets results. Even for more routine pre-legal chasing, our agency allocates a dedicated team of legally qualified collectors even for more routine pre-legal chasing. This ensures that legally qualified people are constantly communicating with your debtors and advising you of the most efficient way to proceed.
At Flint Bishop, you never need to pay over the odds for a high-quality debt recovery partner; not only do we offer competitive and flexible fee structures for volume recoveries, we also create a bespoke collection strategy to ensure that the most cost-effective recoveries are achieved. This is regularly reviewed for continual improvements and cost benefits.
Transparent reporting and M.I.
Our sophisticated, secure online case management system offers real-time reporting on all your debt cases. We provide 24/7 remote access to all correspondence, recovery information and costs through our bespoke reporting suite. To read more about our bespoke Case Management Solution (CMS), please click here
We understand that those responsible for credit control or business debt management commonly face the additional burden of having to overcome language barriers.
At Flint Bishop, we continually strive to improve the effectiveness of collecting volume trade debt for our clients. Our Commercial Debt Recovery team have the in-house capability to speak the following languages: Lithuanian, Russian, Cantonese, Romanian, Spanish, French and Urdu.
We have 27 awards and quality marks, including being the past winners of all three major national debt recovery awards. We are Lexcel, ISO 9001, ISO 14001 and ISO 27001 accredited and we are also regulated by the Solicitors Regulation Authority (SRA). As almost all of our quality marks require us to be audited annually, our standards never slip. We are the sole debt recovery partner for a number of household name clients, who choose Flint Bishop because we have a proven ability to achieve the best results whilst also protecting our clients’ brand values.
The Complete Commercial Collection Service
We handle all aspects of debt recovery in-house. These range from ‘white label’ early collections, through to debt recovery to expert Litigation, all handled by a Top 200, nationally recognised Tier 1 Law Firm.
Speed is a key element of successful debt recovery and our systems facilitate bulk runs of your LBAs (Letter before action) within 24 hours of referral. We also have just three owners, so if a major change in the way we work with you is required, we can react quickly, without fuss, red tape or lengthy meetings.
Our unique award winning collection strategies have received national praise and succeed where others have failed. Unlike any other Law Firm or Collection Agency, we take the time to understand your business and then provide you with a commercial debt recovery service unlike any other Law Firm or Collection Agency. We have had many success stories where the recoveries we achieved have far surpassed the expectations of our clients. Read more about our results here
In addition to collecting your debts, we will help to reduce them and improve your DSO (Day Sales Outstanding). We can work with you to audit your Credit Management Process through legal eyes, review your T&C’s, up skill your collectors and ensure that your order-to-cash process is legally robust. After all, prevention is better than cure.
Performance and Service Reviews
We recommend regular service and performance reviews every 6 months to ensure that all SLAs are being met and that performance and costs are in line with your expectations.