Cookies policy

Purpose

This Cookies Policy outlines how Flint Bishop Limited (“we”, “our”, “us”) uses cookies and similar technologies on our website to enhance your browsing experience, understand user behaviour, and improve our services.

The purpose of this policy is to provide transparency about the types of cookies we use, the data they collect, how that data is used, and your options for managing cookie preferences. It applies to all visitors to our website, regardless of device type (e.g. desktop, mobile, tablet), and covers both essential and non-essential cookies including those used for analytics, marketing automation, and social media integration.

By continuing to use our website, you consent to our use of cookies in accordance with this policy, unless you have disabled them via your browser settings. Please note that disabling certain cookies may affect the functionality and performance of the site.

Introduction

This website uses cookies so that we can provide you with the best user experience possible.

Cookies are small text files stored by your internet browser (e.g. Internet Explorer, Google Chrome, Safari, Firefox) on your computer, tablet or mobile phone to enable functionality on a website (for example storing user preferences).

You may disable the use of cookies by activating the setting on your internet browser that allows you to refuse the setting of all or some cookies. However, if you use your browser settings to block all cookies (including essential cookies) you may not be able to access all or parts of our website.

A breakdown of how we use your cookie data

Google Analytics

This website uses Google Analytics. Google Analytics is a tool that allows the behaviour of users on a website to be analysed, to help a website owner to provide the best user experience.

Google Analytics generates cookies that identify whether you’ve visited the website before, which pages you visit etc. These cookies cannot be used to identify individuals; they are used for statistical purposes only and the data never shows any confidential information. The data itself is only visible to the website administrator, the relevant marketing personnel within Flint Bishop, and the relevant team at Google.

The cookies are named below:

Google analytics _utma – This cookie is used to distinguish users and sessions. The cookie is created when the javascript library executes and no existing __utma cookies exist. The cookie is updated every time data is sent to Google Analytics.

Google analytics _utmb – This cookie is used to determine new sessions/visits. The cookie is created when the javascript library executes and no existing __utmb cookies exist. The cookie is updated every time data is sent to Google Analytics.

Google analytics _utmc – This cookie operates in conjunction with the __utmb cookie to determine whether the user was in a new session/visit.

Google analytics _utmz – This cookie stores the traffic source or campaign that explains how the user reached your site. The cookie is created when the javascript library executes and is updated every time data is sent to Google Analytics.

Google analytics _utmv – This cookies stores visitor-level custom variable data. This cookie is created when a developer uses the _setCustomVar method with a visitor-level custom variable. This cookie was also used for the deprecated _setVar method. The cookie is updated every time data is sent to Google Analytics.

IP address and location

This website uses your IP address and its location to provide us with statistical information, based on assumptions, as to who you are. This does not collect personal information and is only visible by the website administrator and the relevant marketing personnel within Flint Bishop.

In all circumstances that our website wishes to track your location, you will be asked for permission prior to it recording this information.

Force24 cookies & tracking

This website utilises Force24’s marketing automation platform. Force24 cookies are first-party cookies and are enabled at the point of cookie acceptance on this website. They allow us to understand our audience engagement thus allowing better optimisation of marketing activity. The cookies are named below:

f24_autoID – This is a temporary identifier on a local machine or phone browser that helps us track anonymous information to be later married up with f24_personid. If this is left anonymous it will be deleted after 6 months. Non-essential, first party, 10 years, persistent.

f24_personID – This is an ID generated per individual contact in the Force24 system to be able to track behaviour and form submissions into the Force24 system from outside sources per user. This is used for personalisation and the ability to segment decisions for further communications. Non-essential, first party, 10 years, persistent.

The information stored by Force24 cookies remains anonymous until:

Our website is visited via clicking from an email or SMS message, sent via the Force24 platform, and cookies are accepted on the website.
A user of the website completes a form containing an email address from either our website or our Force24 landing pages.

The Force24 cookies will remain on a device for 10 years unless they are deleted.

Device & browser type and open statistics

All emails have a tracking pixel ( a tiny invisible image ) with a query string in the URL. Within the URL we have user details to identify who opened an email for statistical purposes.

Link tracking

All links within emails and SMS messages sent from the Force24 platform contain a unique tracking reference. This reference helps us identify who clicked an email for statistical purposes.

Social media

This website includes functionality to interact with social media websites such as Facebook, Instagram and LinkedIn. You should be aware that those sites may set cookies while you are using this website.