Online Case Management

Our bespoke debt recovery case management portal will give you up-to-the-minute information about the progress of your debt cases.

Accessible 24 hours a day and 7 days a week, you can visit our secure network via your computer, smartphone or tablet.

By logging on, you will have real-time access to all correspondence, recovery information and costs associated with your open debt matters. This means that you can see every action we take, as we take it.

Online management platform

Case Management System Testimonial

How we operate

As we operate a completely transparent approach to collections on your matters, we are confident that we can be benchmarked against our Service Level Agreements (SLAs) at any point in time. Excellence comes very much as standard practice and has been endorsed by some of the largest organisations in the UK.

“Your online case management service is by far the best I’ve ever seen. It’s simple to use and saves me hours of time searching for information.”

Ada Wong -Heineken

Multiple Users

If more than one person requires access to our Case Management System we are able to set up multiple users on the portal, including different permissions and settings. For example, your credit controllers may be responsible for a specific ledger or region so we can restrict their access to just those cases, whereas supervisors or managers who require full access to all cases can have just that.

Bulk Instructions

Bulk instructions can be uploaded via the portal or via an excel template that works with your systems. As well as the basic fields of key information required (such as invoice details, contact details, etc.) we can include bespoke data items to suit your internal requirements, such as reference numbers, regional codes and purchase order numbers to name a few examples. Our system is fully flexible to work in the best way possible for your business.

Case Management System Enquiry

If you would like to test the benefits of our Case Management System, please complete the form below and a member of the team will be in touch to go through this with you on our test environment.