Longevity & experience

We have been established for over a century and know how to keep our clients happy; three of our clients, who have a combined turnover of over £850m, have worked with us for over 50 years.  Our debt recovery expertise spans across a number of industries and with over 170 lawyers and support staff, you can be confident that your debts are in good hands.  

Customer service

Our customer service is second-to-none.  We have achieved a commercial client Net Promoter Score (NPS) of +71. As a measure of our service, you can read more about what our clients say about us.

We are a legal recovery firm not a debt collection agency

Debt recovery from a law firm holds weight and achieves great results.

Even for pre-litigation recoveries, we provide our clients with a dedicated team of collectors to communicate with your debtors, recover the outstanding balances, and keep you advised at all times.

Cost-effective

At Flint Bishop, you never need to pay over the odds for a high-quality debt recovery partner; not only do we offer competitive and flexible fee structures for volume recoveries, we also create a bespoke collection strategy to ensure that the most cost-effective recoveries are achieved. This is regularly reviewed for continual improvements and cost benefits. 

Transparent reporting and M.I.

Our sophisticated, secure online case management system offers real-time reporting on all your debt cases. We provide 24/7 remote access to all correspondence, recovery information and costs through our bespoke reporting suite. To read more about our bespoke case management solution (CMS), please click here.

Multilingual

We understand that those responsible for credit control or debt management commonly face the additional burden of having to overcome language barriers.

At Flint Bishop, we continually strive to improve the effectiveness of collecting volume trade debt for our clients. Our Debt Recovery team have the in-house capability to speak the following languages: Romanian, Punjabi, Hindi, Cantonese and Urdu.

Quality

We are multi-award-winning, which includes being the past winners of all three major national debt recovery awards. We are ISO 9001 and ISO 27001 certified and we are also regulated by the Solicitors Regulation Authority (SRA). As almost all of our quality marks require us to be audited annually, our standards never slip. We are the sole debt recovery partner for a number of household name clients, who choose Flint Bishop because we have a proven ability to achieve the best results whilst also protecting our clients’ brand values. 

The complete collections service

We handle all aspects of debt recovery in-house. This ranges from early collections to debt recovery and expert litigation, all handled by a UK top 200, nationally recognised Legal 500 ‘Top Tier’ law firm. 

Speed

Speed is a key element of successful debt recovery and our systems facilitate bulk runs of your letter before actions (LBAs) within 24 hours of referral. We also have just two owners, so if a major change in the way we work with you is required, we can react quickly, without fuss, red tape or lengthy meetings.   

Results

Our unique award-winning collection strategies have received national praise and succeed where others have failed. Unlike any other law firm or collection agency, we take the time to understand your business and then provide you with a debt recovery service unlike any other law firm or collection agency. We have had many success stories where the recoveries we achieved have far surpassed the expectations of our clients. Read more about our results here.

Added value

In addition to collecting your debts, we will help to reduce them and improve your day sales outstanding (DSO). We can work with you to audit your credit management process through legal eyes, review your T&Cs, up skill your collectors and ensure that your order-to-cash process is legally robust. After all, prevention is better than cure.

Performance and service reviews

We recommend regular service and performance reviews every six months to ensure that all SLAs are being met and that performance and costs are in line with your expectations.