B2B collection and recovery services

FB Collections is an outsourced, early arrears B2B collections provider, offering a cost effective, ‘white-labelled’ solution to collect payment of your overdue invoices.

Many credit managers we speak to about B2B collections are constantly frustrated by budget constraints on their team headcount, which restricts the amount of collections activity and cash generated each month.

Through outsourcing some or all of your early B2B collections, you can ensure that all your outstanding invoices, regardless of size, age or complexity, are pursued and recovered.

FBCollections is an innovative approach to early arrears B2B collections, delivered by Legal 500 Tier 1 and multi-award-winning law firm Flint Bishop. We offer a cost-effective, ‘white-labelled’ solution to collect payment of your overdue invoices, regardless of their size at a stage prior to debt recovery action.

Our dedicated B2B collections team are highly experienced in managing effective outbound and inbound call campaigns for large national organisations, ensuring optimal collection rates whilst your business is represented professionally and compliantly at all times. We do this either to replace, or to complement, your in-house credit control and collection teams.

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We can support you with:

1

Contacting your customers to collect any outstanding balances with each call being ‘first contact resolution focused’

2

Making pre-invoice customer service calls to your clients, working to identify any potential blocks to payment, at an early stage

3

Increasing your collection call volumes and overall productivity

4

Decreasing your amount of delinquent accounts, due to no contact

5

Ensuring that outstanding balances of all values, receive a thorough credit collection treatment

6

Reducing your headcount and overhead costs and therefore increasing profitability

7

Cleansing and appending your data to help ensure that our cash collection calls reach the right party contact each time

8

Providing detailed management information reports

Advanced Dialler Technology

We have invested heavily in our OFCOM approved dialler system which has been specifically designed for outsourced B2B collections. This fundamental piece of technology ensures that your customers are always contacted compliantly and appropriately working in coordination with your internal processes and with the timing of your dunning letters.

 

The main benefits include:

  • Segmentation of your client data, ensuring that each of your customer types receives an appropriate and effective collection treatment;
  • Ability to report on all B2B collections activity including, cash collected, P2Ps (Promise to Pay), right party contact RPCs, scheduled call-backs, call outcomes and detailed call notes;
  • Tailored workflows of your calls, for example, focusing on smaller balances or changing the call content to coincide with any dunning letters sent during the account placement;
  • All calls are compliantly recorded and stored and can be accessed at any time;
  • Fully compliant with OFCOM regulations and PCI standards for all card payments; and
  • ISO 27001 accredited which ensures that your client data is protected at all times.

Contact us for an initial exploratory discussion to discuss whether FB Collections could be your ideal outsourced B2B collections provider.

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Take our ‘Champion Challenge’

Many of our clients were acquired through a benchmarking exercise to prove the superiority of our B2B collection results, costs and overall service levels compared to their previous B2B collection agency or in-house team.

Find out how your own B2B collections results and costs can be improved through outsourced collections with our ‘Champion Challenge’. Request a confidential benchmarking trial today and we can talk you through how this can be done without alarming your incumbent.