Debt Services Client Survey Insights

Enhancing our partnership experience

At Flint Bishop, our clients are at the heart of everything we do. That’s why we regularly seek their feedback through our annual Debt Services Client Survey—ensuring that our service delivery meets and exceeds their expectations.

This year’s survey provides valuable insight into how clients perceive our service, quality, industry knowledge, working relationships, brand representation, and overall client satisfaction. One of the key measures we focus on is the Net Promoter Score® (NPS®)—an internationally recognised benchmark for customer loyalty and advocacy.

We’re proud to share that in 2025, Flint Bishop achieved an NPS score of 60 for our Debt Services. To put this in perspective, the Professional Services industry average is 44, while leading global companies such as Google score around 58.

This strong result reflects the trust our clients place in us and our commitment to continuously improving their experience.

Overall service

100% were very satisfied or satisfied with the overall debt services provided by Flint Bishop.

Brand representation

90% are completely or very confident in how Flint Bishop represent their brand and reputation when delivering our services.

Net Promoter Score

We hold an ‘Excellent’ client satisfaction Net Promoter Score (NPS) of +60. As a measure of our service, you can read more about what our clients say about us.

Business & industry knowledge

90% rate our understanding of their business and industry specifics as very good or good.

Working relationship

100% believe that the working relationships between their team and Flint Bishop are highly effective or effective.

Client Feedback

Below is a selection of comments from our clients gathered during the 2025 Debt Services Client Survey.

“You understand the utility market really well and have built a team of energy experts.”

“The client-facing team have been fantastic. Very knowledgeable, flexible and responsive.”

“We have a really good relationship which is efficient and effective. You challenge us in a professional manner and are always quick to respond to our questions and change requests!”

A selection of our clients

Several of the UK’s leading brands trust us to manage their volume debt services requirements.

Contact us

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