Laura is a Debt Recovery Manager and joined Flint Bishop in 2007. She currently supervises a team of eleven members of staff and as well as some of the departmental management of Debt Recovery, Laura looks after a caseload of high-value clients.
Laura is involved in checking Court documents prepared on behalf of her team, carrying out performance audits, providing training, monitoring allocation of workloads, setting up new projects and organising data transfers as well as being the administrator on the case management system in place, Liberate. Laura carries out all training both internally and for clients and has received excellent praise for her attention to detail and clear instructions.
Laura helps to design and implement any project setup requirements to ensure a smooth transaction of the cases and that the process and procedures are in order before working on the files.
Laura runs regular reports for her clients on the collection rates and other management information and keeps track of all cases within her team.