FB Connect aims to re-establish customer contact and facilitate the successful resolution of overdue ‘live supply’ utilities debts, as well as helping to inform recovery prospects and litigation suitability for debts of all industries.
Covering England, Wales, Scotland, and Northern Ireland, our field engagement visits can be utilised as a standalone service to support your inhouse teams, or as an additional accelerated step within Flint Bishop’s award winning ‘live’ debt recovery process.
Wherever face-to-face engagement is required for effective outcomes to help prevent B2B live debt balances accumulating, our representatives can establish contact, resolve disputes, support site investigations, and negotiate payments where there has been no previous response to contact attempts, or communications have broken down.
Prior to any visit, our internal teams will undertake automated and manual search activities across multiple data sources to support our field-based operatives to ensure they have all available information in advance to optimise the effectiveness of a site visit.
We will undertake an enquiry on your behalf under The Freedom Of Information Act to identify the responsible occupier for business rates at the site address at the time of our visit.
We can provide HMLR checks on property freeholders where we are unable to make direct contact with your business customer.
Our field representatives are trained to identify vulnerable characteristics with your business customers, which may include a high volume of sole traders or micro-business.
Throughout our process we will be gathering information on your business customers to help inform you of the most appropriate next steps to limit further financial exposure with non-paying live supply accounts.
The FB Connect service can also ensure full PDV compliance providing formal notification to your business customer on your rights to seek a Rights of Entry under the Rights of Entry (Gas and Electricity Boards) Act 1954.
Backed by one of the UK’s leading field service software providers, we can provide a flow of data collection and accurate, timely information directly to our clients.
Streamlined process to accelerate recoveries
Our field representatives utilise the streamlined process easily available to them on their smart phones to send audits directly from the field to our office system for processing and management reporting.
Data capture to maximise collection results
Acquiring extensive understanding and gathering up-to-date and relevant information equips us with the necessary proof to attain favourable outcomes and guarantee adherence, whilst reducing any adverse effect on our clients’ reputations.
Comprehensive site visit reports
Tailored to suit individual business requirements, our comprehensive analytical reports aid our debt recovery experts and clients in making informed decisions, resolving issues, and achieving more favourable collection outcomes.
Many of our major debt recovery clients were acquired through a benchmarking exercise to prove the superiority of our collection results, costs and overall service levels compared to their previous provider.
For support with improving B2B collections results and costs through utilising field engagement services, please fill in the form below and a member of our team will be in touch.
