Multi-award-winning debt recovery solicitors
Flint Bishop has built up a respected national reputation for high-quality service delivery which is evidenced by our various awards, accreditations and commendations, together with our exceptional client feedback.
In recent years, we have won all four nationally recognised debt recovery awards in the UK. This is an achievement which demonstrates the quality of service that we consistently provide for our clients.
The Net Promoter Score is the main customer satisfaction measurement used by many leading companies such as Microsoft and Experian.
We achieved a Net Promoter Score of +72 for the quality of the debt recovery service that we provide. This score, produced through research carried out by consultancy Customer Plus, is considered ‘Excellent’ in NPS ratings.
This research also found that our quality of advice and information, understanding our clients’ needs, and our credibility is of a very high standard.
Flint Bishop has also attained the following ISO standards:
The results from our own independent annual client survey for 2022 showed that 91% of our clients rate their working relationship with Flint Bishop as ‘very’ or ‘extremely effective’. In addition, all of the clients asked rated our understanding of their business and any industry specifics when recovering debts as ‘very good’ or ‘excellent’.
We have received numerous award wins which include:
Highly Commended:
Shortlist nominations:
“We were previously using an inhouse department to manage debt recovery prior to engaging with Flint Bishop. Following the results of an initial benchmarking trial, we decided to use Flint Bishop as our sole debt recovery supplier for the UK as collections have not only increased, but in a very cost-effective manner.
The amount of debt cases progressing to litigation in order to recover has also dropped significantly as a result of Flint Bishop’s intensive pre-litigation strategy.
The team deliver a fantastic service and their reporting capabilities and data analytics packs provide me with extremely useful M.I.”
Flint Bishop delivers fantastic results for clients. They have invested heavily in customer service and collection returns with a focus on a multi-touchpoint pre-litigation strategy.
Flint Bishop shone in all areas. Their success in pre-litigation strategy stood out for the judges. The firm further proactively invested in data analytics to add value, whilst responsibly supporting clients.
Flint Bishop has an innovative debt recovery offering, completely on point with the latest changes in the market that saves costs and time while delivering the right outcomes for all parties.
For more information on how we can support your business, please fill in the form below and a member of our team will be in touch.
