Shona Houghton has extensive experience in debt collection and recovery services, employing a methodical approach and exceptional organisational skills, ensuring efficient and effective service delivery, maintaining high success rates in debt recovery.

Her client base spans various sectors including education, healthcare, central government, asset-based lending, claims management, financial services, property services, commercial businesses, SMEs, and private individuals. Her ability to build long-lasting relationships and attract new clients through recommendations reflects her commitment to achieving optimal outcomes.

Known for her diligence, thoroughness, and approachable nature, Shona makes clients feel at ease when seeking guidance on day-to-day matters. Her additional understanding of credit control and litigation enables her to empathise with debt collection challenges and consider alternative recovery methods when necessary.

Shona has a wealth of experience advising banks and financial institutions on recovering unpaid invoices. She has worked extensively with SMEs, directors, and shareholders across various sectors, handling a wide range of debt recovery matters and defending debt claims. Her work with private clients includes recovering money owed within families, personal loans, and loans from third parties, as well as defending debt claim proceedings.

In her previous role at Francis Wilks & Jones, Shona supported several asset-based finance companies with unpaid invoice recovery. She assisted a family law firm in recovering unpaid solicitors’ fees and managed volume debt recovery for a claims management company regarding unpaid commission fees. Shona has also recovered unpaid property maintenance and service charges from tenants and leaseholders on behalf of various landlords, as well as unpaid tuition fees from both domestic and international debtors for private educational institutions.

Additionally, she has helped a designer eyewear supplier recover unpaid invoices for delivered goods, assisted a farm feed producer with invoice recovery, and supported a company in reclaiming overpaid salaries from former employees.