We’re pleased to announce three senior leadership appointments within our Debt Services division, bringing extensive expertise in debt management, litigation, and operational leadership enhancing the firm’s capabilities in the UK’s energy and utilities sector.

Andrew Mitchell joins us as Head of Operations, bringing over 25 years of experience in debt management within the utilities industry. Most recently, Mitchell served as Strategic Review & Debt Lead at E.ON UK, where his strategic foresight and process innovations resulted in the doubling of total collections between 2023 and 2024. During his 20-year tenure with E.ON UK and E.ON NEXT, he held roles including Head of Residential Collections, leading a team of 1,200 FTEs to support 500,000 customers through debt rehabilitation programmes.

Helen Carey has been appointed Senior Associate & Operations Manager – Litigation, bringing a wealth of experience in debt recovery and commercial litigation. Formerly Head of Debt Operations at Brady Solicitors, Carey has also held senior litigation positions at national law firms including Shakespeare Martineau. In her new role, she will focus on high-volume litigation and enforcement activities—an area set for significant growth in 2025.

Matthew Tongue completes the trio of appointments, joining as Senior Team Leader in Litigation. With nearly 20 years of experience in E.ON UK’s in-house debt litigation and enforcement teams, his appointment will further strengthen our capabilities in managing complex debt portfolios.

Qamer Ghafoor, Chief Executive, said:

“We are delighted to welcome Andrew, Helen, and Matthew to the team. Their blend of strategic leadership, operational expertise, and hands-on experience in operations, collections, and service delivery and will play a pivotal role as we plan to further enhance our capabilities in the UK’s residential water and energy sectors.

“We remain focused on identifying opportunities to further enhance our operations and capabilities by investing in the very best talent, along with the latest technology and innovation to better serve our clients. By enhancing our operations and aligning colleague engagement with client performance expectations, we are well-positioned to support all customers fairly and sustainably as they navigate debt.”