We do this either to replace or to compliment your in-house credit control and collection departments.
Our dedicated client teams are highly experienced in managing effective outbound and inbound call campaigns for large national organisations; this ensures optimal collection rates whilst your business is represented professionally and compliantly at all times.
We can support you with:
1
Contacting your customers to collect any outstanding balances with each call being ‘first contact resolution focused’
2
Making pre-invoice customer service calls to your clients, working to identify any potential blocks to payment, at an early stage
3
Increasing your collection call volumes and overall productivity
4
Decreasing your amount of delinquent accounts, due to no contact
5
Ensuring that outstanding balances of all values, receive a thorough credit collection treatment
6
Reducing your headcount and overhead costs and therefore increasing profitability
7
Cleansing and appending your data to help ensure that our cash collection calls reach the right party contact each time
8
Providing detailed management information reports
Advanced Dialler Technology
FB Collections have invested heavily in our OFCOM approved dialler system which has been specifically designed for outsourced collections. This fundamental piece of technology ensures that your customers are always contacted compliantly and appropriately.
The benefits include:
- The ability to segment your client data, ensuring that each of your customer types receives an appropriate and effective collection treatment;
- Reporting on all activity, cash collected, P2Ps (Promise to Pay), right party contact RPCs, scheduled call-backs, call outcomes and detailed call notes. Our detailed reports can be generated at any time;
- We can tailor the workflow of your calls, for example, focusing on smaller balances or changing the call content to coincide with any dunning letters sent during the account placement;
- All calls are compliantly recorded and stored for instant recall;
- Fully compliant with OFCOM regulations and PCI standards for card payments; and
- ISO 27001 accredited ensuring that your data is protected at all times.
We will take the time to work with you in order to understand the specific outsource collection requirements of your organisation and devise a strategy that will work in coordination with your internal processes, including the timing of your dunning letters.
Contact us for an exploratory discussion or to try our champion challenge to benchmark our outsourced collections results against your in-house team or your current provider.
Take our champion challenge
Many of our major debt recovery clients were acquired through a benchmarking exercise to prove the superiority of our collection results, costs and overall service levels compared to their previous provider.
Find out how your own results and costs can be improved through outsourced collections with our champion challenge. We can talk you through how this can be done without alarming your incumbent.
