Do you check the entity of all your customers, i.e. limited company, partnership?

Do you check the level of authority of the individual(s) that you are dealing with on behalf of your customers?

Do you credit check your customers?

Do you credit check you customers’ directors, etc?

Do you take references on your customers?

Do you have standard T&Cs in place?

Have your T&Cs been updated in the last 12 months?

Do your T&Cs reflect your actual business practices?

Do your T&Cs provide clear payment terms?

Do your T&Cs preclude withholding/set-off?

Do your T&Cs include the right to charge interest?

Do your T&Cs include the right to suspend supply?

Are payment terms with your suppliers more favourable than with your customers?

Do you retain proof of performance or delivery?

Do you set credit limits bespoke to your customers?

Do you review and amend these credit limits at least every 6 months?

Do you use guarantees?

Are your invoices always raised promptly?

Do you have credit control processes set out and enforced?

Do you include all payment method details on your invoices?

Do your invoices contain your full company/entity name, number and VAT details?

Do your invoices include the customer’s full and exact name, address and reference?

Do you chase invoices by automated methods only?

Do you chase invoices by personal contact?

Do you chase invoices informally during the permitted period for payment?

Do you offer incentives for prompt payment of invoices?

Do you have an automated system for monitoring payments and non-payments?

Do you log disputes and non-payers for future reference?

Do you log all credit control contact with your customers?

Do you monitor customers’ solvency/credit score?

Do your credit control staff know your T&Cs and contractual rights?

Do you enforce credit limits set for your customers?

Do you insure your credit risk?

Have your credit controllers received legal training?

Have you ever written off all or part of a debt?

Do you have a policy of not chasing debts below a certain value?

Do you obtain a “Pre-Sue” check before attempting recovery?

Do you usually have a provision for bad debts in your accounts?

Do you use a court process for recoveries?

Do you use external debt recovery services?

Do you engage a commercial law firm for debt recovery services?

Bailiff/Sheriff?

Attachment of Earnings Order?

Charging Order?

Third Party Debt Order?

Oral Examination?

Bankruptcy/Winding up Proceedings?

Bailiff/Sheriff?

Attachment of Earnings Order?

Charging Order?

Third Party Debt Order?

Oral Examination?

Bankruptcy/Winding up Proceedings?

Have you ever had an unpaid invoice due to a customer insolvency?

Do you have a documented process for dealing with a customer insolvency?